Shanmugam Nagarajan

Who is Shanmugam Nagarajan?

S Nagarajan is the co founder and Chief People Officer of 24/7 Customer and is based in India. Nags (as he is known in the industry) leads 24/7 Customer's workforce of over 4500 employees that delivers offshore-based services for Global 1000 companies. Through a consistent focus on operational excellence Nags has been instrumental in building 24/7 Customer into a strong player in the ITES/BPO space.

Prior to 24/7 Customer, Nagarajan co-founded the US based Business Evolution (BEI), a provider of integrated customer interaction technology. Nags played an active role in the development and marketing of BEI's products from the company's inception.

Nagarajan also held various technical and senior management positions for IT projects in the US, Europe, and India at companies such as Comsys Technical Services, Churchill Insurance Co. and Tata Consultancy Services. While at Tata Consultancy Services, he led the development of various versions of the famous financial accounting software EX. At Churchill Insurance in London, he led the development of customer communication software. Nagarajan has a Master's Degree in computer applications from PSG College of Technology, Coimbatore, a professional degree in statistics from Loyola College Chennai, and more than 17 years of experience in offshore based services.

Nagarajan is a widely recognized thought leader in the offshore BPO industry who shares his views in various industry forums and also delivers guest lectures at leading management institutes.